Return & Exchange Policy
We are committed to providing you the best customer service; thus, our policies are periodically updated. Please check back regularly for updates.
Return & Exchange Policy
At The Book of Life Candle Co., we are committed to providing high-quality, handcrafted candles made with love and prayer. While we hope you are completely satisfied with your purchase, we understand that sometimes things don’t work out. Please review our return and exchange policy below:
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How to Return or Exchange
If you would like to initiate a return or exchange, please follow these steps:
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Contact us at info@bookoflifecandleco.com or call 678-671-9877 within 14 days of receiving your order.
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Provide your order number and the reason for the return/exchange.
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We will send you detailed instructions on how to return the item(s).
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Once we receive the returned item(s) and confirm their condition, we will issue a refund to your original payment method or send a replacement if requested.
Damaged or Defective Items
If your item arrives damaged or defective, please reach out to us within 7 days of receiving your order. We will arrange a replacement or full refund, depending on your preference. Please include photos of the damage in your email so we can process the return as quickly as possible.
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Shipping Costs for Returns
Shipping costs for returns and exchanges are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item without tracking.
Final Thoughts
We truly value you as a customer and want to ensure that your experience with The Book of Life Candle Co. is positive and uplifting. If you have any questions or concerns, please reach out, and we will be happy to assist you!
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Thank you for supporting our mission to bring light and peace to your home. We hope that each candle you purchase brings comfort, joy, and the warmth of God's love.
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Blessings,
The Book of Life Candle Co. Team
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